When will I receive my order?
All orders received before 12pm (Mon to Fri) are dispatched the same day. Orders received after 12pm will be dispatched the following day. All UK orders are sent using Royal Mail 48 hour tracked service. Therefore, you should normally expect your UK delivery orders within 2 to 3 working days from date of order placement. For non-UK-Mainland orders, delivery time may be longer and therefore you should allow 2 weeks for European destinations and up to 4 weeks for Worldwide destinations.
Will all of my goods be sent at the same time?
We will pick all your items together and ship your order at the same time. Depending on the number of sets ordered, will determine how best we package your items; however, all sets be sent in the same package.
When do you normally attempt deliveries?
Deliveries are likely to be accordance with your normal royal mail post items.
What happens if I am not in when a delivery is attempted?
If you are not in at the time of delivery and have given special delivery instructions, the courier will try their utmost to follow these instructions. If no instructions are given, the courier will leave the goods in a secure location on your property (if one can be found), and they will leave you a card to inform you where the parcel has been left. If a secure location can’t be found, the driver will then attempt to leave the order with a neighbour and a card will be left to inform you which neighbour. Alternatively, the postman will leave a card for you specifying that your delivery can be collected from your local sorting office, within a set time-frame. A total of three delivery attempts will be made, after which time the parcel will be returned to us and you will be responsible for covering any postage costs to commence the delivery process again.
How do I track my delivery’s progress?
In order to keep your postage and packaging costs to a minimum, we are using Royal Mail standard 2nd class service. We will therefore notify you once your order has been despatched and provide you with an estimated delivery date.
Can I collect from a Doddl Store?
Doddl cutlery bought directly from us is only available online. Therefore, all orders will be posted as per the services outlined above.
Can I change my order after I have placed it?
To cancel or remove products from your order, or to change the delivery address, please contact us. If your order has not been processed we will try to accommodate the requested modification.
Import Duties and Taxes
Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the European Union. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities
Here at Doddl HQ, we hope that you will be very happy with your purchase; however there may be times when you feel you need to return an item to us.
Change of Mind
There is no need to worry if you have had a change of mind with your purchase. We are happy to accept returns within 14 days of receipt for a full refund (excluding postage costs). Just simply e-mail our customer service team at firstname.lastname@example.org to advise that you wish to return goods and we will give you a customer reference number to include with your return goods. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.
Please note, that all returned goods must be in a full un-used condition and in their original packaging, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund of the amount paid (excluding postage and packaging costs) within 10 days. Please ensure goods reach us within 14 days of receipt to qualify for a full refund. Any items not returned to us within 14 days, will not be refunded.
Any products that you have received, which are faulty or have a defect, please e-mail us at email@example.com to advise and we will investigate further.
We appreciate that you may change your mind about your purchase once received, however, there are a few pointers that we would like you to consider before you get in touch with us.
- Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
- If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge.
- Please notify us within 7 days from receipt of your order so we can process your customer reference number.
- Please ensure goods are returned to us within 14 days of receipt
Items Lost When Returning
Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and trackable service.
Refunds and Replacements
Refunds for items returned to us within the 14 days of receipt of your order shall be processed within 10 working days. Alternatively, if a replacement is required, we will despatch this as soon as the faulty items are returned to us. These terms do not affect your statutory rights